Refund policy
Last updated: 12 May 2026
The promise
If your migration job doesn't complete, or completes with broken or missing core data (products, variants, images, or reviews) that we can't fix within seven days, we refund your purchase in full. No invoice, no support-ticket gauntlet — one email to refunds@wooscraper.com with your job ID.
What "incomplete" means
- products were scraped but variant matrices are wrong
- images were captured as broken URLs instead of rehosted optimised WebP
- the export CSV fails to import into a fresh WooCommerce or Shopify store
- fewer than 95% of the source-store's products were actually captured
What's not refundable
- buyer's remorse after a complete, successful migration
- changes you make to the data after import (rewrites, deletions)
- failure to import the CSV due to issues in your destination store
- scrapes started after the source store changed (we capture what was visible at run time)
Retries
Before requesting a refund, you can retry the same source URL unlimited times within your tier's retention window — no extra charge. Click "Retry" on the job page.
Process
- Email refunds@wooscraper.com with your job ID and a short description.
- We reply within two business days, usually with a fix attempt.
- If we can't make the migration whole within seven days, we refund via Stripe — typically lands on your card in 5–10 business days.